Hiring Sr. Genesys IVR Cloud Developer ( 100 % Remote from day 1) : INFOSYS – BANK OF AMERICA

Posted 10 months ago

Job title: Sr. Genesys IVR Cloud Developer
Duration of the project: 1 Yr
Work Location with Zip code: Charlotte NC 28203 ( 100 % Remote from day 1)
Minimum years of experience required: 5-8 Years

Must Have Skills:
6+ years of experience in End-to-end Contact Center and should have strong experience in Genesys Cloud
Must have experience in Genesys cloud IVR development Enhancements End to End Testing and Implementation
Must have experience in Genesys Cloud IVR Development with API integrations with Backend systems

Basic Qualifications :

Bachelor’s degree or foreign equivalent required.
6+ years of IT Experience in Contact Center.

· Must have experience in Requirements Gathering/Consulting for Genesys Cloud IVR, WFM ,Reporting
· Experience in Saleforce /Service now integrations with Genesys Cloud
· Experience in Genesys Cloud Chatbot, Chat, SMS development
· Ability to design complex speech based IVR call flows with multiple backend integrations
· Having GDF/GCAI experience with Genesys Cloud/Salesforce integration is a plus.
· Experience in JIRA and Devops tools
· Awareness/Experience in micro-services development is a plus

Avinash Sistla

Technical Recruiter | SIRI INFO SOLUTIONS INC

Email id : avinash.sistla@siriinfo.com

Desk No: (732)-798-7782

URL : www.siriinfo.com

3 Ethel Rd, Suite # 302 Edison NJ 08817